How can I book a room?
You can book your stay directly on our website by clicking on "Book a Stay", where you can check availability and rates for your selected dates. Our reception team is also available to assist you by phone at +33 3 26 24 90 00 or by email at contact@lescrayeres.com
What are the check-in and check-out times?
Check-in is available from 3:00 PM, and check-out must be completed by 12:00 PM. Early check-in and late check-out may be arranged, subject to availability.
Does the hotel have parking facilities?
Yes, Domaine Les Crayères provides its guests with complimentary secure private parking. Upon your arrival, our valet team will take care of parking your vehicle and will return it to you upon your departure.
Does the hotel offer Wi-Fi access?
Wi-Fi is available free of charge throughout the hotel.
Is there an elevator in the hotel?
Yes, Domaine Les Crayères is equipped with an elevator, providing access to all floors of the hotel.
Which credit cards do you accept?
We accept Mastercard, Visa, and American Express. Payment may also be made in cash, with Relais & Châteaux gift vouchers, meal vouchers, and restaurant vouchers. Foreign currencies can be exchanged into euros at the current daily exchange rate, subject to a 10% handling fee.
Are pets allowed at the hotel?
Yes, dogs are welcome at Domaine Les Crayères. A supplement of €50 per stay applies. Dog bowls and baskets are available upon request.
Is the hotel accessible to guests with reduced mobility?
Yes, the property offers rooms and facilities that are accessible to guests with reduced mobility. Certain rooms feature adapted bathrooms with grab bars and specially designed spaces to facilitate movement. In addition, the entire property is equipped with elevators and provides accessible access to the restaurants, reception rooms, and common areas, ensuring comfort and convenience for all guests.
Does the estate have a spa?
Domaine Les Crayères is preparing to unveil an exceptional spa by the end of 2026. Designed by Pierre-Yves Rochon in an elegant 19th-century style, this wellness sanctuary will span 1,500 m² across indoor and outdoor spaces. It will feature swimming pools (up to 20 metres in length), a sauna, a hammam, treatment rooms, and a wellness bar, all opening onto the gardens through large floor-to-ceiling windows.
Do you offer a concierge service?
Domaine Les Crayères offers a bespoke concierge service. Our team is at your disposal to arrange a wide range of local experiences, including visits to historic landmarks, in-room massages, cruises on the Marne River, hot-air balloon flights, and much more. To contact the concierge, simply dial 9 from your room.
Is valet parking available?
Yes, Domaine Les Crayères offers a valet parking service for its guests, in addition to a secure private parking facility.
What services are included during a stay?
During your stay, you will enjoy a range of included services, including: a bespoke concierge service, secure private parking with valet service, complimentary Wi-Fi, access to the six-hectare park, 24-hour reception, luggage storage, an in-room safe, a minibar replenished daily, and baby equipment available upon request. A gift shop is also located in the hotel lobby.
Does the hotel offer an airport transfer service?
Yes, Domaine Les Crayères offers a paid transfer service from Paris airports and from Prunay Airport through its trusted private chauffeur partners. This service is available upon request.
Do you offer a laundry service?
Yes. The service includes laundry, ironing, and dry cleaning. A laundry bag and service form are available in your room’s dressing area. Garments handed in before 9:00 AM will be returned the same day by 7:00 PM. An express service is also available for an additional charge of €15.
When is the hotel closed?
The hotel is generally closed once a year, from mid-December to mid-January.
Are electric vehicle charging stations available?
Yes, Domaine Les Crayères offers electric vehicle charging stations on site for guests' convenience.
Do you offer bicycle rentals?
Yes, Domaine Les Crayères offers an electric bicycle rental service, allowing guests to explore the surrounding area at their leisure.
